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Help Center
BackHug user app
Questions about BackHug therapy and how it feels
What's it like?
What's special about BackHug therapy?
How to use BackHug
How to get the best out of it?
Can I use BackHug if ...?
BackHug at Home
Payment
Delivery
Returns/Changes to Order
BackHug Device
Subscription Terms
Installation/Maintenance
Testimonials/Feedback
Onboarding
Office Hosting
BackHug user app
General
Use at Home
Shared location
System
Health, safety and legal
Questions about the use of BackHug
BackHug
BackHug user app
Useful tips and guides to help you navigate our app so you can use it with confidence
General
1-2-1 back-care consultation
How to create BackHug account?
What if my phone is too old and unable to connect to the device?
Where can I find the BackHug App?
Use at Home
Adding your personal BackHug device
How do I choose the BackHug setting that's right for me?
Why do I use the App to operate my device instead of a handset?
Will my location be visible to others?
Starting a session at home
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Shared location
Account suspended
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Check-in explained
System
BackHug account suspended
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