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Cancellation policy

Cancel 24h or more

You may cancel your booking free of charge for up to 24 hours before your booked BackHug session.  You will be refunded the cost of the session.

Cancel within 24h 


If you cancel your booking within 24 hours, your booking will be cancelled and you will be credited with the 50% cost of the cancelled booking in the form of a coupon which you can use to pay for another BackHug session.

Cancellation of the rescheduled session.

If you cancel your previously rescheduled booking, you will be credited with 50% of the total value of the cancelled booking in the form of a coupon which you can then use to pay for another BackHug session.