1. Help Center
  2. BackHug at Home

Top tips for using BackHug

Get the most out of your BackHug experience.

  1. Complete in-App consultation
    Complete our 1:1 back-care questionnaire (designed by our physio founder) to analyse your back care needs and create a program unique to you.
  2. Freedom of choice - Remember that you can adjust your various treatment settings at any time during the BackHug session. You can adjust speed, strength, treatment area.
  3. 3-4 weekly sessions - Use BackHug 3-4 times a week for optimal benefit. As with other healthy habits like going to the gym, balance is best!
  4. Turn music on, world off - Use our BackHug music feature and listen to a meditation or your favourite sounds during each session. Alternatively, try our in-App integration, you can enjoy your favourite playlists from Spotify, Audible & more!
  5. Max 60 min - Use BackHug for no more than 60 minutes a day. Regular use of BackHug is more important than too much at once, which helps you maintain your healthy back and general wellbeing, so make it a habit.
  6. Pressure marks or even bruising - Because the treatment pressure can be firm and strong, repeated BackHug use over time can leave pressure marks on your back or even bruises. In that case, please leave enough of a gap between the sessions to allow your skin to recover. You may also want to reduce the treatment pressure or wear additional clothing like an extra t-shirt.
  7. Clothes - Wear a light to medium thickness top such as a T-shirt. A very thick top may reduce the treatment benefits. If you find the pressure too much, wearing extra clothes can make the treatment pressure gentler.
  8. Keep warm - We recommend using a blanket to cover and keep your body warm during the session. Your body temperature tends to decrease when you are relaxed during the session.
  9. Strength - Stronger treatment pressure may bring greater therapeutic benefits. You may receive a gentle strength setting (e.g. between 1-3) for the first few weeks, but when your body becomes familiar with the treatment pressure over time, you may want to gradually increase the strength to suit your needs.
  10. Neck positioning  - For the ideal neck positioning, make sure that the top two fingers touch the top of your neck, or just below the Occipital Bun at the back of your head.
  11. Body positioning - Keep your body in the middle of the device. By doing so, the treatment fingers apply pressure evenly on both sides of your back including the shoulder blades.
  12. Belt and hair - Remove your belt so that it doesn't interfere with your lower back treatment. Similarly, keep your hair away from your neck.
  13. Hands-free - Tuck your phone in the phone pocket located at the side of the device. For a while, enjoy no calls or texts and focus only on yourself. 
  14. Common side effects - You may experience headaches, dehydration or feel lethargic after BackHug sessions, especially for the first few weeks. These reactions are not uncommon after a good therapy session just like when you had a good massage from a therapist. Drink plenty of warm water and take a good rest after the session.